Security Wholesale RMA Form:

 

The RMA form is required to be completed and returned with any products requiring repair, replacement, credit or warranty 

 

Click to Download  Security Wholesale

 

RETURNS INFORMATION

If you're not satisfied with your purchase, please return the item(s) for an exchange or credit with in 14 Days. When sending returns back please fill in the RMA form (link) Above.

All returns must be made within 14 working days of the invoice date with a copy of the original invoice. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will notify you.

A full credit will ONLY be issued IF THE PRODUCT IS IN SALEABLE CONDITION including the packaging (AS NEW) or a restocking fee will apply.

Products returned in excess of 14 days will incur a 20% Restocking fee.

Customers are responsible for the inspection of goods before installation.

Please make sure you check your invoice and product is correct before installation.

If you find there is a picking error, we can fix it please notify us as soon as possible. Security Wholesale is not liable to contribute to any installation costs or pay for installation cost or re fitment costs under any circumstances.

We highly recommend that you check all products are correct before installation.

The cost for returning faulty or incorrectly supplied items will be at the cost of the account holder unless otherwise agreed upon with SWL management. 

Orders or returns can be sent to:

Security Wholesale 2001 Ltd

Unit G, 701 Great South Road

Penrose

Auckland, 1061
New Zealand

If you have any other questions about returns, please feel free to email: customerservice@swl.co.nz